With more than 40 clients and partners in attendance, our inaugural Annual Client Evening on Wednesday 6th February was a big hit. And not just because it was a great opportunity for everyone to make new connections and acquaintances over free drinks and canapés. We also whetted the appetite of our clients with the launch of our new online support system and referral program.
In the presence of representatives from our clients RAC Finance, Quick Corporate, Rowe Scientific, The Salvation Army and TLC Solutions, OneIT managing director David Barton launched our new Issue Support system. It’s primarily for clients who have systems that are in the testing phase, warranty period or under a support plan.
More than just a quick and easy way to log issues and track the progress of the solution, our new system prioritises and streamlines our support activities, improving response times for everyone.
You simply log your issue by clicking a link on your system, or via the OneIT website, which notifies your project manager. Our team will then prioritise and address the issue, logging the status of the fix on the system, so you’re always up-to-date with our progress.
Referrals and word-of-mouth have always underpinned our growth and success at OneIT, but we’ve never had a formal program that rewards clients that recommend us to their contacts. Until now.
Our new Referral Program, which we also launched at the Client Evening, offers clients and their employees $500 worth of referral incentives and activities presented in our ‘Menu of Fun’.
Find out more about our Referrals Program online, or contact us for more information about our new Issue Support system and our next networking seminar.